Privacy Policy

Introduction: We at Phonepilot, operated by PHONEPILOT LLC ("we," "us," "our"), respect your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you access our website, purchase our services, use our AI-powered tools, or engage with us across various platforms. It also outlines your rights and options regarding the data we collect.By using our services, including our website and communications, you consent to the practices described in this policy.Information We Collect We collect the following categories of information:

1. Personal Data: Includes name, email, phone number, address, business details, and other identifiers voluntarily provided through our site or during service use.

2. Derivative Data: Automatically collected through cookies and analytics tools, including IP address, browser type, referring URL, and usage patterns.

3. Voice and Conversation Data: Includes voice recordings, transcripts, and chat history when interacting with our AI agents. This data is used to improve our services and provide support.

4. Financial Data: Collected when you make purchases, processed securely through third-party processors (Stripe, PayPal, Intuit). We do not store full credit card information.

5. Social Networking Data: Includes data from platforms like Facebook, LinkedIn, and Instagram if you engage with our content or connect accounts.

6. Mobile Device Data: Includes device information and location when accessing our services via mobile.

7. Cookies and Tracking: We use cookies, pixels, and analytics tools (like Google Analytics and Facebook Pixel) to understand usage and improve our services.

You may opt out through browser settings or the relevant service opt-out tools.

How We Use Your Information: We use your information to:

Provide and improve our services, communicate with you via email, SMS, or phoneDeliver AI-powered customer support, process payments and manage billing, send marketing and transactional messages (with opt-out options)Analyze user behavior for optimization, ensure compliance with legal and carrier requirements.

SMS Communications and A2P Compliance: If you opt in to receive SMS messages:

You will receive messages related to product updates, scheduling, support, and promotional offers.

You can opt out at any time by replying “STOP”. We store opt-in records as required by U.S. carrier and A2P 10DLC regulations.

We do not share mobile numbers or SMS data with third parties for marketing

Third-Party Data Processors: We may share your data with trusted third parties for operational purposes:

CRM: HighLevel (GoHighLevel)

Payment Processors: Stripe, PayPal, Intuit

Email/SMS Delivery: SendGrid, LC Phone, TwilioCloud Storage and Hosting: Google Cloud, Amazon AWS

All third-party processors are contractually required to protect your data and comply with applicable laws.

AI Technology Use: We use AI-powered voice and text agents to assist with customer service and lead intake. Data from these interactions may be used to:

Improve our systemsTrain models (with anonymized data)

Detect quality issues or misuse

You can request deletion of any voice or AI interaction data by contacting [email protected].

Your Rights: You have the right to:

Access or update your personal data

Request deletion of your data

Withdraw consent to data use

Request a copy of your data

Opt out of SMS or email communications

To exercise your rights, contact us at [email protected].

Data Retention

Personal and account data: retained as long as you use our services

AI interaction data: retained up to 12 months (or upon request for deletion)Financial records: retained per legal/tax requirements

Security: We use encryption, firewalls, access controls, and regular audits to secure your information. However, no system is 100% secure, and transmission of data is at your own risk.

Children’s Privacy: We do not knowingly collect or solicit data from children under 13.

California Privacy Rights (CCPA): If you’re a California resident, you may:

Request the categories and specific pieces of personal data we’ve collected

Request deletion of your data

Request disclosure of data sharing

To submit a request, email [email protected] Users

By using our site from outside the United States, you consent to transferring your data to the U.S. for processing in accordance with this policy.

Changes to This Policy: We may update this Privacy Policy. Continued use of our services after changes are posted constitutes your acceptance.

Contact Us Email: [email protected]

Effective Date: April 5, 2025